The level of service we provide is unmatched in the industry. No one can provide our level of customer commitment or deliver the level of service we do. We provide an immediate response to your service needs regardless of the issue. We will never use answering services, voice mail, or any other mechanisms to delay your response.
Toll free 24 hour helpdesk staffed with factory trained engineers ready to assist you. Call handling and routing is optimized to maintain an average speed of answer of 15 seconds or less.
Synergy is a 24 hour system monitoring tool that monitors every component of the Vault Logging Recorder and notifies our 24 Hour support team (in real time) of any potential issues with the system.
24 hour on-site service is available anywhere within the United States with a response time of 2-4 hours guaranteed! We have more than 6,300 field service technicians available to dispatch nationwide.
Factory trained installation engineers: each of our installation engineers have been factory trained and are capable of installing the Vault Logging Recorder in your infrastructure.
Unbeatable training: training is a very important part of the deployment process. A factory trained engineer will provide end user and administrator training for every installation.
Seven (7) extended maintenance options are available for your Vault Logging Recorder system. We believe in giving you the opportunity to choose which coverage suits your needs.
Ultimate Customer Satisfaction Guaranteed! Synergon Solutions is an industry leader in customer service and technical support. Our entire logging recorder product line was developed with this in mind.